Find answers to the most common questions about shopping at Thomas Super Store
Everything about placing orders and delivery.
Shipping times depend on your location:
Orders placed before 14:00 CET on business days are dispatched the same day.
We ship worldwide to over 100 countries. Shipping costs are calculated at checkout based on the weight of your order and your destination. Some remote locations may have longer delivery times or limited shipping options.
Yes! We offer free shipping on orders above the following thresholds:
Absolutely! Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track your parcel in real time. You can also check your order status in your account on our website.
Information about our return and refund policies.
We offer a 14-day return policy in accordance with EU consumer protection law. You can return any unused product in its original, unopened packaging within 14 days of delivery for a full refund. Simply contact us at support@thomassuperstore.com to initiate a return.
To return a product, follow these steps:
Return shipping costs are the responsibility of the customer, unless the product is defective or we sent the wrong item. In those cases, we will cover all return shipping costs and arrange a free return pickup if possible.
Questions about our product range.
Yes, 100%. We only sell genuine, officially licensed Thomas & Friends products. Every item in our store is sourced from authorized distributors and manufacturers. We never sell counterfeit, imitation, or unlicensed products.
Yes! We offer gift wrapping as an optional service at checkout. For a small additional fee, your order will be beautifully wrapped and can include a personalized gift message. Perfect for birthdays and holidays.
Of course! We are always expanding our range. If there is a Thomas & Friends product you are looking for but cannot find in our store, please contact us and we will do our best to source it for you.
Information about payment options and security.
We accept a wide range of payment methods through our secure payment provider, Mollie:
Absolutely. All payments are processed securely through Mollie, a leading European payment service provider. Your payment data is encrypted using SSL technology, and we never store your credit card information on our servers. Mollie is PCI DSS compliant, meeting the highest security standards in the payment industry.
Managing your account and business enquiries.
No, you can check out as a guest. However, creating an account lets you track orders, save your addresses, view order history, and receive exclusive offers. It only takes a minute to set up.
Yes, we welcome wholesale enquiries from toy stores, hobby shops, and other retailers. Please contact us with details about your business and the products you are interested in, and we will put together a custom quote for you.
We are happy to help. Send us a message and we will get back to you within 24 hours.
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