14-day right of withdrawal
Tell us within 14 days after delivery that you wish to withdraw. You do not need to give a reason.
Return Request
Submit a return request for your order. We aim to process all returns within 24 hours.
Returns and refunds at a glance
This policy applies to consumer orders delivered in the Netherlands, Belgium and Germany.
Condition of the product
You may inspect the product as you would in a shop. Return it complete and safely packed. You are only responsible for loss of value caused by handling beyond what was necessary to inspect it.
Return by post
Submit the form below and wait for our return instructions. Do not send a parcel to a business or warehouse address before your request has been reviewed.
Return costs
For a change-of-mind return, you pay the direct return shipping costs. If an item is defective, damaged or incorrect, we cover the necessary return costs and apply your statutory rights.
Refund timing
We refund through the original payment method no later than 14 days after your withdrawal notice. We may wait until we receive the goods or proof of return. Our operational target is 5–7 business days after receipt.
No restocking fee or direct exchange
We do not charge a restocking fee. We do not process direct exchanges; return the product and place a new order for the replacement.
Statutory exceptions to the right of withdrawal remain applicable. Nothing in this policy limits your mandatory consumer rights for defective goods.
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Details
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Confirm
Order Details
Enter the product name(s) you wish to return
Check a return or download the PostNL label
Use the return number from your confirmation and the email address used for the order.